81 Signaturer
Ansökan riktar sig till: Vorwerk Group
German vacuum cleaner company Vorwerk had acquired Neato Robotics in 2017. In 2023, they have ceased the company. In that same announcement, Vorwerk has announced to keep supporting the devices for five years. (See Vorwerk Gruppe bündelt Robotik-Know-how in Wuppertal | Presseportal, in German)
At October 6th, 2025 Vorwerk has finally announced to shut down the Neato cloud platform "now". (See Announcement - 6th Oct 2025 : Support)
The undersigned demand:
- Either: Take back the decision completely.
- Or: Publish the full source code and binaries of Neato's devices' firmwares and Neato's cloud server software, so that the community can keep these devices alive.
- Or: Do work out an integration with Open Source platforms like Home Assistant (see Home Assistant) in order to allow continued use of the devices.
Ideally, the undersigned would like to see all of the above implemented.
Orsak
The signers of this petition clearly oppose disabling main features of their products without their consent.
They refuse the decision due to several reasons:
- It is a break of the promise of five years of support in their previous announcement
- It is a sign that Vorwerk does not value sustainability: Working hardware is being made worthless just for financial interests. In times of climate catastrophy, this is unacceptable.
- It is a sign that Vorwerk does not value the interests of their customers, and want to create artificial revenue by devalueing their working devices.
In any case, if Vorwerk will not provide a fair and respectful solution to this situation, the undersigned will refrain from buying any products of the Vorwerk group in the future and will advise anybody in their networks against doing so.
Information om petitionen
Petitionen har startats:
2025-10-10
Insamlingen slutar:
2025-12-09 23:59 CET
Region:
Australien
Kategori :
Konsumentskydd
Nyheter
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Dear petitioners,
thank you for your support. The first few signatures are the most difficult and thus most important ones.
We can see signatures from France, the Netherlands, Germany, UK...
I think for further success it would be helpful to get translations of the petition text into the system. If you volunteer to translate into your native language, please contact me via the petition platform.
Your help is appreciated! -
Changes to the petition
2 dagar sedan
Debatt
Varför människor skiver under
If there's no way to keep the servers online, please look into ways that would allow others to continue.
Verbraucher Rechte stärken. Zudem bin ich von der Abschaltung selbst betroffen, da ich ein entsprechendes Gerät besitze.
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Throwing away my robot vacuum because the company reneged on their support agreement is wasteful.