Region: USA

14 dagar kvar

Vorwerk need to stop destroying working hardware! Keep Neato Robotics cloud alive!

Petitionen är riktat mot
Vorwerk Group

4 022 Signaturer

80 %
5 000 för insamlingsmål

4 022 Signaturer

80 %
5 000 för insamlingsmål
  1. Startad oktober 2025
  2. Insamling fortfarande 14 dagar
  3. Inlämning
  4. Dialog med mottagaren
  5. Beslut
personuppgifter
 

Jag samtycker till lagring av mina uppgifter. Jag kan återkalla detta samtycke när som helst.

Denna namninsamling finns även tillgänglig i Svenska.

Ansökan riktar sig till: Vorwerk Group

German vacuum cleaner company Vorwerk had acquired Neato Robotics in 2017. In 2023, they have ceased the company. In that same announcement, Vorwerk has announced to keep supporting the devices for five years. (See Vorwerk Gruppe bündelt Robotik-Know-how in Wuppertal | Presseportal, in German)
At October 6th, 2025 Vorwerk has finally announced to shut down the Neato cloud platform "now". (See Announcement - 6th Oct 2025 : Support)

The undersigned demand:

  • Either: Take back the decision completely.
  • Or: Publish the full source code and binaries of Neato's devices' firmwares and Neato's cloud server software, so that the community can keep these devices alive.
  • Or: Do work out an integration with Open Source platforms like Home Assistant (see Home Assistant) in order to allow continued use of the devices.

Ideally, the undersigned would like to see all of the above implemented.

Orsak

The signers of this petition clearly oppose disabling main features of their products without their consent.
They refuse the decision due to several reasons:

  1. It is a break of the promise of five years of support in their previous announcement
  2. It is a sign that Vorwerk does not value sustainability: Working hardware is being made worthless just for financial interests. In times of climate catastrophy, this is unacceptable.
  3. It is a sign that Vorwerk does not value the interests of their customers, and want to create artificial revenue by devalueing their working devices.

In any case, if Vorwerk will not provide a fair and respectful solution to this situation, the undersigned will refrain from buying any products of the Vorwerk group in the future and will advise anybody in their networks against doing so.

Dela namninsamlingen

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Information om petitionen

Petitionen har startats: 2025-10-10
Insamlingen slutar: 2026-02-11 23:59 CET
Region: USA
Kategori : Konsumentskydd

Nyheter

  • Dear undersigned,

    we have just reached 4000 signatures! To give you an idea of how much this is: We are talking about 84 pages (size A4) full of signatures!
    I want to personally thank you for your signatures and all your efforts in sharing the petition.

    As a next step, I will contact the Vorwerk group for an appointment for handing over the signatures.

    In the meantime, please keep pushing as much as you can: Get your families and friends to sign, your colleagues, whoever you talk to. Keep in mind: Switching off features remotely after sales can happen to EVERYONE tomorrow. We should send a strong signal against habits like this - and every signature counts.

    Thank you!
  • Dear petitioners,

    The tech blog WeSpeakIOT has posed a few questions to Vorwerk.

    This interesting article can be viewed here: https://www.wespeakiot.com/de/cloud-aus-vertrauen-weg-jetzt-spricht-vorwerk-zum-ende-der-smarten-neato-roboter/

    Meanwhile, the surge in signatures has now subsided. We are therefore grateful for any sharing and distribution of the petition!

Varför människor skiver under

Je suis handicapé. Donc plus de cartographie nécessaire à ma configuration. Plus de pilotage via assistant vocal. Impossible pour moi de le démarrer seul.

Nous voulons que nos robots fonctionnent comme cela nous avait été vendu.

Perché non posso più utilizzare un prodotto pagato una fortuna

I want my equipment I paid for to work fully online, if a company dumps the equipment it should be forced by law to open the software so clients can build own solutions so we don't generate trash for the environment

I now have two Neato Robots that I won't be able to use as I need the "No Go Lines" and scheduling.

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