Region: United States of America
Consumer protection

Vorwerk need to stop destroying working hardware! Keep Neato Robotics cloud alive!

Profile picture of Alexander Schöcke
Alexander Schöcke
Petition is addressed to
Vorwerk Group

5,456 Signatures

Collection finished

5,456 Signatures

Collection finished

  1. Launched October 2025
  2. Collection finished
  3. Submitted on 19 Mar 2026
  4. Dialog with recipient
  5. Decision

Petition addressed to: Vorwerk Group

German vacuum cleaner company Vorwerk had acquired Neato Robotics in 2017. In 2023, they have ceased the company. In that same announcement, Vorwerk has announced to keep supporting the devices for five years. (See Vorwerk Gruppe bündelt Robotik-Know-how in Wuppertal | Presseportal, in German)
At October 6th, 2025 Vorwerk has finally announced to shut down the Neato cloud platform "now". (See Announcement - 6th Oct 2025 : Support)

The undersigned demand:

  • Either: Take back the decision completely.
  • Or: Publish the full source code and binaries of Neato's devices' firmwares and Neato's cloud server software, so that the community can keep these devices alive.
  • Or: Do work out an integration with Open Source platforms like Home Assistant (see Home Assistant) in order to allow continued use of the devices.

Ideally, the undersigned would like to see all of the above implemented.

Reason

The signers of this petition clearly oppose disabling main features of their products without their consent.
They refuse the decision due to several reasons:

  1. It is a break of the promise of five years of support in their previous announcement
  2. It is a sign that Vorwerk does not value sustainability: Working hardware is being made worthless just for financial interests. In times of climate catastrophy, this is unacceptable.
  3. It is a sign that Vorwerk does not value the interests of their customers, and want to create artificial revenue by devalueing their working devices.

In any case, if Vorwerk will not provide a fair and respectful solution to this situation, the undersigned will refrain from buying any products of the Vorwerk group in the future and will advise anybody in their networks against doing so.

Thank you so much for your support, Alexander Schöcke, Jork
Question to the initiator

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Petition details

Petition started: 10/10/2025
Collection ends: 03/11/2026, 23:59 CET
Region: United States of America
Topic: Consumer protection

This petition has been translated into the following languages

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Petition details

Petition started: 10/10/2025
Collection ends: 03/11/2026, 23:59 CET
Region: United States of America
Topic: Consumer protection

Petition statistics

Signature distribution

Statistics

Where did the signatures come from?

  1. lesnumeriques.com 15%
  2. Facebook 6%
  3. github.com 3%
  4. vacuumwars.com 2%
  5. stadt-bremerhaven.de 2%
  6. Web search 1%
  7. reddit.com 1%
  8. roboter-forum.com 1%
  9. Unknown 69%

involvement

The data refers to 1,005 statements.

This petition has been translated into the following languages

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