Region: United States of America
Consumer protection

Vorwerk need to stop destroying working hardware! Keep Neato Robotics cloud alive!

Profile picture of Alexander Schöcke
Alexander Schöcke
Petition is addressed to:
Vorwerk Group

5,456 Signatures

The petition is partly accepted.

5,456 Signatures

The petition is partly accepted.

  1. Launched October 2025
  2. Collection finished
  3. Submitted on 19 Mar 2026
  4. Dialogue
  5. Partial success

Petition addressed to: Vorwerk Group

German vacuum cleaner company Vorwerk had acquired Neato Robotics in 2017. In 2023, they have ceased the company. In that same announcement, Vorwerk has announced to keep supporting the devices for five years. (See Vorwerk Gruppe bündelt Robotik-Know-how in Wuppertal | Presseportal, in German)
At October 6th, 2025 Vorwerk has finally announced to shut down the Neato cloud platform "now". (See Announcement - 6th Oct 2025 : Support)

The undersigned demand:

  • Either: Take back the decision completely.
  • Or: Publish the full source code and binaries of Neato's devices' firmwares and Neato's cloud server software, so that the community can keep these devices alive.
  • Or: Do work out an integration with Open Source platforms like Home Assistant (see Home Assistant) in order to allow continued use of the devices.

Ideally, the undersigned would like to see all of the above implemented.

Reason

The signers of this petition clearly oppose disabling main features of their products without their consent.
They refuse the decision due to several reasons:

  1. It is a break of the promise of five years of support in their previous announcement
  2. It is a sign that Vorwerk does not value sustainability: Working hardware is being made worthless just for financial interests. In times of climate catastrophy, this is unacceptable.
  3. It is a sign that Vorwerk does not value the interests of their customers, and want to create artificial revenue by devalueing their working devices.

In any case, if Vorwerk will not provide a fair and respectful solution to this situation, the undersigned will refrain from buying any products of the Vorwerk group in the future and will advise anybody in their networks against doing so.

Thank you so much for your support, Alexander Schöcke, Jork
Ask the initiator

Share petition

Image with QR code for the petition

Petition details

Petition started: 10 Oct 2025
Collection ends: 03/11/2026, 23:59 CET
Region: United States of America
Topic: Consumer protection

This petition has been translated into the following languages

News

All 40 news

  • Dear undersigned,

    This is the biggest news since start of this campaign - in my opinion: A group of developers have managed to create a software which allows to keep the Neato BotVacs running!
    All details can be found here: https://github.com/vacuula
    including the source code.

    The solution involves a bit more than the official app before: Users have to setup their own server. Users who run a Home Assistant installation can use this as a base.
    I am really amazed by this. Not only does it revive the Neato's and keep up with sustainability - it also shows that Vorwerk's previous claims about this being impossible are wrong.

    Give it a try! Disclaimer: I am not affiliated to this projekt in any way and can not be made responsible for any damage this software may cause.

  • Dear petitioners,

    Events have been unfolding rapidly since the TV report: In Italy, an investigation has been launched against the Vorwerk Group, and its offices there have been searched. Details can be found here: https://en.agcm.it/en/media/press-releases/2026/4/PS13069

    The following may be of interest to more buyers: Vorwerk has announced a voluntary exchange program: People who purchased a Neato robot after the announcement of the Neato closure in May 2023 may exchange it for a Vorwerk Kobold VR7 free of charge.

    The press release is attached. It will also be available on the Vorwerk website by Monday at the latest.

    While this decision doesn’t help everyone affected—it doesn’t help me personally either, since I purchased mine earlier—and especially doesn’t solve the sustainability issue, I’m still pleased today that Vorwerk is taking all of our concerns seriously and reaching out to us.

    With this good news, I wish you all a great start to the weekend!

    Translated with DeepL.com (free version)

  • Press logo of rbb fernsehen

    TV show rbb SUPER.MARKT: Smarte Obsoleszenz: Wie lange sind digitale Produkte nutzbar?

    on 20 Apr 2026
All 40 news

Share petition

Image with QR code for the petition

Petition details

Petition started: 10 Oct 2025
Collection ends: 03/11/2026, 23:59 CET
Region: United States of America
Topic: Consumer protection

Petition statistics

Signature distribution

Statistics

Where did the signatures come from?

  1. lesnumeriques.com 15%
  2. Facebook 6%
  3. github.com 3%
  4. vacuumwars.com 2%
  5. stadt-bremerhaven.de 2%
  6. Web search 1%
  7. reddit.com 1%
  8. roboter-forum.com 1%
  9. Unknown 69%

involvement

The data refers to 1,005 statements.

This petition has been translated into the following languages

You might also be interested in

Rockford
Image of the petition Bring Back Raw Block Exam Scores
Education

Bring Back Raw Block Exam Scores

46 %
231 Signatures
111 days remaining
Washington, D.C.
Image of the petition Support this Mural on Georgia Ave NW!
Culture

Support this Mural on Georgia Ave NW!

44 %
44 Signatures
84 days remaining
Austin
Image of the petition Eliminate the Use of AI in Educational Tools at Austin Community College
Education

Eliminate the Use of AI in Educational Tools at Austin Community College

30 %
150 Signatures
148 days remaining

Help us to strengthen citizen participation. We want to support your petition to get the attention it deserves while remaining an independent platform.

Donate now