Vorwerk need to stop destroying working hardware! Keep Neato Robotics cloud alive!

Petition is addressed to
Vorwerk Group

4,452 Signatures

89 %
5,000 for collection target

4,452 Signatures

89 %
5,000 for collection target
  1. Launched October 2025
  2. Time remaining > 2 weeks
  3. Submission
  4. Dialog with recipient
  5. Decision
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Petition addressed to: Vorwerk Group

German vacuum cleaner company Vorwerk had acquired Neato Robotics in 2017. In 2023, they have ceased the company. In that same announcement, Vorwerk has announced to keep supporting the devices for five years. (See Vorwerk Gruppe bündelt Robotik-Know-how in Wuppertal | Presseportal, in German)
At October 6th, 2025 Vorwerk has finally announced to shut down the Neato cloud platform "now". (See Announcement - 6th Oct 2025 : Support)

The undersigned demand:

  • Either: Take back the decision completely.
  • Or: Publish the full source code and binaries of Neato's devices' firmwares and Neato's cloud server software, so that the community can keep these devices alive.
  • Or: Do work out an integration with Open Source platforms like Home Assistant (see Home Assistant) in order to allow continued use of the devices.

Ideally, the undersigned would like to see all of the above implemented.

Reason

The signers of this petition clearly oppose disabling main features of their products without their consent.
They refuse the decision due to several reasons:

  1. It is a break of the promise of five years of support in their previous announcement
  2. It is a sign that Vorwerk does not value sustainability: Working hardware is being made worthless just for financial interests. In times of climate catastrophy, this is unacceptable.
  3. It is a sign that Vorwerk does not value the interests of their customers, and want to create artificial revenue by devalueing their working devices.

In any case, if Vorwerk will not provide a fair and respectful solution to this situation, the undersigned will refrain from buying any products of the Vorwerk group in the future and will advise anybody in their networks against doing so.

Thank you so much for your support, Alexander Schöcke, Jork
Question to the initiator

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Petition details

Petition started: 10/10/2025
Collection ends: 03/11/2026, 23:59 GMT+1
Region: United States of America
Topic: Consumer protection

News

  • Dear undersigned,

    we have just reached 4000 signatures! To give you an idea of how much this is: We are talking about 84 pages (size A4) full of signatures!
    I want to personally thank you for your signatures and all your efforts in sharing the petition.

    As a next step, I will contact the Vorwerk group for an appointment for handing over the signatures.

    In the meantime, please keep pushing as much as you can: Get your families and friends to sign, your colleagues, whoever you talk to. Keep in mind: Switching off features remotely after sales can happen to EVERYONE tomorrow. We should send a strong signal against habits like this - and every signature counts.

    Thank you!

Why people sign

if owning a product no longer means actually owning it, why should anybody be bothered no to start stealing in the first place. if a company decides to switch off servers, which a product relies on/ uses to extend its capabilities, the server files should be released to all product owners for self-hosting purposes.
If the company decides to stop hosting a service due to economic reasons, they will not suffer financial harm when open-sourcing that very service code to its end users.

this should be put into law for all digital products.

any serverside code that communicates with a bought product (or "licenced" - often in the case of video games) needs to made publicly available after shutdown (due to whatever reasons (collapse of company, new product lines...)

Impossible d'utiliser l'aspirateur a distance avec l'arrêt des serveurs, c'est inadmissible, merci de faire le nécessaire

Je ne peu pas me servir de mon robot, il faudrait trouver un moyen pour retrouver toutes les fonctions.

cause my d9 is now an expensive paperweight.

I want all the functions of my robot to work again. Maps and so on...

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