Region: USA

Forbrugerbeskyttelse

Vorwerk need to stop destroying working hardware! Keep Neato Robotics cloud alive!

Alexander Schöcke

Petitionen behandles

Vorwerk Group

4.224 Underskrifter

84 %

5.000 til indsamlingsdestination

4.224 Underskrifter

84 %

5.000 til indsamlingsdestination

Startede oktober 2025
Samling stadig > 4 uger
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Beslutning

Denne underskriftsindsamling er også tilgængelig i Dansk.

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Andragendet er rettet til: Vorwerk Group

German vacuum cleaner company Vorwerk had acquired Neato Robotics in 2017. In 2023, they have ceased the company. In that same announcement, Vorwerk has announced to keep supporting the devices for five years. (See Vorwerk Gruppe bündelt Robotik-Know-how in Wuppertal | Presseportal, in German)
At October 6th, 2025 Vorwerk has finally announced to shut down the Neato cloud platform "now". (See Announcement - 6th Oct 2025 : Support)

The undersigned demand:

Either: Take back the decision completely.
Or: Publish the full source code and binaries of Neato's devices' firmwares and Neato's cloud server software, so that the community can keep these devices alive.
Or: Do work out an integration with Open Source platforms like Home Assistant (see Home Assistant) in order to allow continued use of the devices.

Ideally, the undersigned would like to see all of the above implemented.

Begrundelse

The signers of this petition clearly oppose disabling main features of their products without their consent.
They refuse the decision due to several reasons:

It is a break of the promise of five years of support in their previous announcement
It is a sign that Vorwerk does not value sustainability: Working hardware is being made worthless just for financial interests. In times of climate catastrophy, this is unacceptable.
It is a sign that Vorwerk does not value the interests of their customers, and want to create artificial revenue by devalueing their working devices.

In any case, if Vorwerk will not provide a fair and respectful solution to this situation, the undersigned will refrain from buying any products of the Vorwerk group in the future and will advise anybody in their networks against doing so.

Tak for jeres støtte, Alexander Schöcke, Jork

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Oplysninger om petitionen

Andragende startet: 10.10.2025
Indsamlingen slutter: 11.03.2026 23.59 CET
Region: USA
Kategori: Forbrugerbeskyttelse

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for 4 time(r)
Subscription period active - Milestone: 4000 signatures!

den 26-01-2026

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Dear undersigned,

we have just reached 4000 signatures! To give you an idea of how much this is: We are talking about 84 pages (size A4) full of signatures!
I want to personally thank you for your signatures and all your efforts in sharing the petition.

As a next step, I will contact the Vorwerk group for an appointment for handing over the signatures.

In the meantime, please keep pushing as much as you can: Get your families and friends to sign, your colleagues, whoever you talk to. Keep in mind: Switching off features remotely after sales can happen to EVERYONE tomorrow. We should send a strong signal against habits like this - and every signature counts.

Thank you!
Changes to the petition

den 10-01-2026

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Hvorfor folk underskriver

Alle kommentarer

Kommentar af Lautescher Florian

Bischwihr, for 46 min.

Mon aspirateur est inutile et inutilisable !!!

Kommentar af Pilar Puri-Hernandez

Phoenix, for 12 time(r)

Spent close to $1000 and already sent it for repair x2

Kommentar af Mark Henry

Fisherville, for 14 time(r)

To operate my Nestor that is downstairs while I am upstairs, it is difficult for me to get downstairs

Kommentar af Ikke offentligt

Greenville, for 17 time(r)

They robbed me of the functionality of a product I purchased based on advertised features. I rely on this product as a disabled person, to assist me in cleaning my home.

Kommentar af Sullivan Baumer

Ruminghem, for 17 time(r)

Il s’agit d’une tromperie commercial auprès des clients.

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