Vorwerk need to stop destroying working hardware! Keep Neato Robotics cloud alive!

Alexander Schöcke

Petición a:

Vorwerk Group

5.456 Firmas

Se aceptó parcialmente la petición.

5.456 Firmas

Se aceptó parcialmente la petición.

Iniciado octubre 2025
Colecta terminada
Enviado el 19/03/26.
Diálogo
Éxito parcial.

Esta petición también está disponible en Español.

Petición dirigida a: Vorwerk Group

German vacuum cleaner company Vorwerk had acquired Neato Robotics in 2017. In 2023, they have ceased the company. In that same announcement, Vorwerk has announced to keep supporting the devices for five years. (See Vorwerk Gruppe bündelt Robotik-Know-how in Wuppertal | Presseportal, in German)
At October 6th, 2025 Vorwerk has finally announced to shut down the Neato cloud platform "now". (See Announcement - 6th Oct 2025 : Support)

The undersigned demand:

Either: Take back the decision completely.
Or: Publish the full source code and binaries of Neato's devices' firmwares and Neato's cloud server software, so that the community can keep these devices alive.
Or: Do work out an integration with Open Source platforms like Home Assistant (see Home Assistant) in order to allow continued use of the devices.

Ideally, the undersigned would like to see all of the above implemented.

Razones.

The signers of this petition clearly oppose disabling main features of their products without their consent.
They refuse the decision due to several reasons:

It is a break of the promise of five years of support in their previous announcement
It is a sign that Vorwerk does not value sustainability: Working hardware is being made worthless just for financial interests. In times of climate catastrophy, this is unacceptable.
It is a sign that Vorwerk does not value the interests of their customers, and want to create artificial revenue by devalueing their working devices.

In any case, if Vorwerk will not provide a fair and respectful solution to this situation, the undersigned will refrain from buying any products of the Vorwerk group in the future and will advise anybody in their networks against doing so.

Muchas gracias por su apoyo, Alexander Schöcke, Jork

Pregunta el iniciador

Detalles de la petición

Petición iniciada: 10/10/25
Fin de la colección: 11/03/2026, 23:59 CET
Región: Estados Unidos
Categoría, Tema: Protección al consumidor

Esta petición ha sido traducida a los siguientes idiomas

Noticias

Todas las 40 noticias

Message about a completed petition

el 19/10/26

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Dear undersigned,
This is the biggest news since start of this campaign - in my opinion: A group of developers have managed to create a software which allows to keep the Neato BotVacs running!
All details can be found here: https://github.com/vacuula
including the source code.
The solution involves a bit more than the official app before: Users have to setup their own server. Users who run a Home Assistant installation can use this as a base.
I am really amazed by this. Not only does it revive the Neato's and keep up with sustainability - it also shows that Vorwerk's previous claims about this being impossible are wrong.
Give it a try! Disclaimer: I am not affiliated to this projekt in any way and can not be made responsible for any damage this software may cause.
The petition is being checked by the recipient.

el 24/04/26

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Dear petitioners,
Events have been unfolding rapidly since the TV report: In Italy, an investigation has been launched against the Vorwerk Group, and its offices there have been searched. Details can be found here: https://en.agcm.it/en/media/press-releases/2026/4/PS13069
The following may be of interest to more buyers: Vorwerk has announced a voluntary exchange program: People who purchased a Neato robot after the announcement of the Neato closure in May 2023 may exchange it for a Vorwerk Kobold VR7 free of charge.
The press release is attached. It will also be available on the Vorwerk website by Monday at the latest.
While this decision doesn’t help everyone affected—it doesn’t help me personally either, since I purchased mine earlier—and especially doesn’t solve the sustainability issue, I’m still pleased today that Vorwerk is taking all of our concerns seriously and reaching out to us.
With this good news, I wish you all a great start to the weekend!
Translated with DeepL.com (free version)
TV show rbb SUPER.MARKT: Smarte Obsoleszenz: Wie lange sind digitale Produkte nutzbar?

el 20/04/26