Vorwerk need to stop destroying working hardware! Keep Neato Robotics cloud alive!

Alexander Schöcke

Петиція адресована

Vorwerk Group

5 456 підписи

Петицію було задоволено частково

5 456 підписи

Петицію було задоволено частково

Розпочато жовтня 2025
Збір завершено
надіслано в 19.03.26
Діалог
Частковий успіх

Ця петиція також доступна у українська.

Петиція адресована: Vorwerk Group

German vacuum cleaner company Vorwerk had acquired Neato Robotics in 2017. In 2023, they have ceased the company. In that same announcement, Vorwerk has announced to keep supporting the devices for five years. (See Vorwerk Gruppe bündelt Robotik-Know-how in Wuppertal | Presseportal, in German)
At October 6th, 2025 Vorwerk has finally announced to shut down the Neato cloud platform "now". (See Announcement - 6th Oct 2025 : Support)

The undersigned demand:

Either: Take back the decision completely.
Or: Publish the full source code and binaries of Neato's devices' firmwares and Neato's cloud server software, so that the community can keep these devices alive.
Or: Do work out an integration with Open Source platforms like Home Assistant (see Home Assistant) in order to allow continued use of the devices.

Ideally, the undersigned would like to see all of the above implemented.

мотиви

The signers of this petition clearly oppose disabling main features of their products without their consent.
They refuse the decision due to several reasons:

It is a break of the promise of five years of support in their previous announcement
It is a sign that Vorwerk does not value sustainability: Working hardware is being made worthless just for financial interests. In times of climate catastrophy, this is unacceptable.
It is a sign that Vorwerk does not value the interests of their customers, and want to create artificial revenue by devalueing their working devices.

In any case, if Vorwerk will not provide a fair and respectful solution to this situation, the undersigned will refrain from buying any products of the Vorwerk group in the future and will advise anybody in their networks against doing so.

Щиро дякую за вашу підтримку, Alexander Schöcke, Jork

Питання до ініціатора

деталі петиції

Розпочато розгляд петиції: 10.10.2025
Колекція закінчується: 11.03.2026, 23:59 GMT+1
Область : Сполучені Штати Америки
категорія : Захист прав споживачів

Ця петиція була перекладена наступними мовами

новини

Усі новини 39

The petition is being checked by the recipient.

у 24.04.26

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Dear petitioners,
Events have been unfolding rapidly since the TV report: In Italy, an investigation has been launched against the Vorwerk Group, and its offices there have been searched. Details can be found here: https://en.agcm.it/en/media/press-releases/2026/4/PS13069
The following may be of interest to more buyers: Vorwerk has announced a voluntary exchange program: People who purchased a Neato robot after the announcement of the Neato closure in May 2023 may exchange it for a Vorwerk Kobold VR7 free of charge.
The press release is attached. It will also be available on the Vorwerk website by Monday at the latest.
While this decision doesn’t help everyone affected—it doesn’t help me personally either, since I purchased mine earlier—and especially doesn’t solve the sustainability issue, I’m still pleased today that Vorwerk is taking all of our concerns seriously and reaching out to us.
With this good news, I wish you all a great start to the weekend!
Translated with DeepL.com (free version)
TV show rbb SUPER.MARKT: Smarte Obsoleszenz: Wie lange sind digitale Produkte nutzbar?

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